Unused subscriptions and reports
You may request a refund within seven days of payment if your subscription or one-time report purchase has not been used. For a subscription, this applies to the paid billing period covered by that payment.
A purchase is used when you begin paid processing, research, calculation or generation under that purchase. Activity before the purchase, or under a different purchase, does not by itself make the new purchase used.
If you have already used the service
Refund requests for used orders are reviewed case by case. Tell us what happened and include the relevant order reference. A refund is not automatic, but we will consider the circumstances, including service problems.
For top-up charges, contact us for an individual review.
How to request a refund
Contact us with the email address on your account, your order or invoice reference, the payment date and the reason for your request. Do not include full card numbers or confidential client documents.
info@phidai.comApproved refunds are returned to the original payment method. The time until funds appear depends on the payment provider and your bank. Access or usage allowance associated with a refunded purchase may be removed.
Cancelling a subscription
Monthly subscriptions renew automatically until cancelled. Use the billing controls in your account to cancel before your next renewal, or contact us for help. Cancellation stops future renewal charges; it does not itself issue a refund. Paid access normally continues through the current billing period unless the payment is refunded.
Digital delivery
Billionaire KYC is software delivered online. There are no physical products or shipping charges. A one-time report purchase applies to one client case and its revisions. The first-report offer is limited to one first purchase per account; a refund does not reset eligibility.
Your rights
This policy does not limit rights or remedies that apply under mandatory consumer law.
See also our terms of service and pricing details.