Information we handle
We handle account and contact details you provide, messages you send us, and information you submit when using the product. Product information may include uploaded documents, client data, prompts, research results, calculations and generated reports.
Technical information such as IP addresses, device and browser details, service logs and usage records may be processed to deliver and maintain the service. Payment information available to us may include billing references, transaction status and subscription details.
How we use information
We use information to provide accounts and product features, process documents, conduct requested research, generate and store work, manage billing and usage, answer support requests, maintain security, resolve disputes and meet legal obligations.
Only submit information you are authorized to use for these purposes. Avoid uploading unnecessary sensitive personal data or documents unrelated to your work.
Service providers
Cloud hosting and storage providers process information needed to operate the website and product. AI providers may receive uploaded material, prompts or relevant excerpts to perform the processing and generation you request. Public research features may send queries to search or data providers.
Stripe processes payments when paid checkout is available. Payment card information is collected by the payment provider; Phid, Inc. does not receive full card numbers through checkout. Providers’ own privacy notices and applicable contractual terms also govern their handling of information.
Information may be processed in countries other than your own, depending on the providers used. We may also disclose information where required by law or necessary to protect the service and the rights of its users.
Storage and retention
We retain information as needed to operate the service and support your account, and as required for billing, security, dispute resolution and legal obligations. Retention varies by the type of information. Backup and legally required records may remain after a deletion request.
Cookies and local storage
The product uses browser storage and authentication mechanisms to support sign-in, preferences and service operation. Hosting infrastructure may also process technical information when you visit this marketing website. You can manage browser storage through your browser settings; blocking it may affect product functionality.
Your requests
Contact us to ask about your personal information or request access, correction or deletion, subject to applicable requirements and limits. We may ask for information to verify your identity and authority. If a customer organization supplied your information, we may need to coordinate with that organization.
info@phidai.comSecurity and external links
We take steps to protect the service, but no online system can guarantee absolute security. Keep account access secure and avoid sharing confidential material through public links or ordinary support email. External websites linked from our service have their own privacy practices.
Changes to this notice
We may update this notice as our services change. The date above identifies the latest version. For questions, contact Phid, Inc. through the contact details on this website.